Privacy policy

Privacy policy example

In accordance with the provisions of current legislation on the protection of personal data, we inform you that your data will be incorporated into the processing system belonging to AKW International, whose head office is located at Zone industrielle Tournai Ouest - 20 Rue de la terre à briques - 7522 Marquain.

Cookies

A "cookie" is a small data file sent to the User's browser and stored on the User's terminal (e.g. computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, and the date and time of access. Cookies are in no way likely to damage the User's terminal.

Our organization is likely to process the User's information concerning his visit to the Site, such as the pages consulted and searches carried out. This information enables our site to improve the content of the Site and the User's browsing experience.

As Cookies facilitate browsing and/or the provision of services offered by the Site, the User may configure his/her browser to allow him/her to decide whether or not to accept them, so that Cookies are stored in the terminal or, on the contrary, are rejected, either systematically, or depending on the sender. The User may also configure his or her browsing software so that acceptance or rejection of Cookies is proposed from time to time, before a Cookie is likely to be recorded in his or her terminal. The site owner informs the User that, in this case, not all functions of his/her browser may be available.

If the User refuses to accept cookies on his or her terminal or browser, or if the User deletes cookies stored on his or her terminal or browser, the User is informed that his or her browsing and experience on the Site may be limited. This may also be the case when oursite or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, we decline all responsibility for the consequences linked to the impaired operation of the Site and any services offered, resulting from (i) the refusal of Cookies by the User (ii) the impossibility for our site to record or consult the Cookies necessary for their operation due to the User's choice. To manage Cookies and User choices, the configuration of each browser is different. This is described in the browser's help menu, which will indicate how the User can modify his or her wishes with regard to Cookies.

At any time, the User may choose to express and modify his or her wishes with regard to Cookies. Our site may also use the services of external service providers to help it collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the social networks Twitter, Facebook, Linkedin and Google Plus appearing on the site or in its mobile application, and if the User has accepted the deposit of cookies by continuing to browse the Website or mobile application, Twitter, Facebook, Linkedin and Google Plus may also deposit cookies on your terminals (computer, tablet, cell phone).

These types of cookies are deposited on your terminals only if you consent to them, by continuing your browsing on the Website or mobile application. The User may, however, revoke his or her consent to our site depositing this type of cookie at any time.

Data controller

Within the meaning of Article 4.7 of the RGPD, AKW International assumes the capacity of controller of personal data collected on the https://akw-medicare.eu* website.

* This document sets out the purposes and means of the processing carried out.

Why do we collect personal data?

We collect data for the following purposes: analysis of website usage patterns, sales operations, after-sales service and commercial canvassing. Some data is collected automatically. In such cases, you will be scrupulously informed beforehand. Others are required by law and/or regulation (e.g. for invoicing purposes), while others are of strategic or commercial importance and require your prior consent.

In every case, we take care to comply with the regulations, which range from simple information to obtaining your prior consent.

Data collected through cookies

In accordance with current legislation and regulations, we automatically collect certain information when you browse our site. These data are as follows:

  • device and browser used
  • IP address
  • the date and time of your browsing
  • your browsing history

To ensure that this data collection is authorized by regulations, we provide you with an opposition mechanism by updating your contact preferences in the "my account" section of our website or by contacting customer service. This option is available on all browsers and all types of terminal (including smartphones and tablets). Please contact us via this link if you have any difficulties using this mechanism.

In accordance with regulations, we also inform you that :

  • The data collected is not cross-referenced with other processing (customer files or statistics on visits to other sites, for example).
  • The data collected in this way is used only to produce anonymous statistics.
  • We do not track your browsing on other websites.
  • The IP address collected does not provide a geolocation more precise than the scale of a city:
  • This data will not be kept for longer than 13 months from the date of your first visit.
  • raw traffic data associated with an identifier must not be kept for more than 13 months.

Any collection of data beyond that required for statistical purposes requires your prior consent, unless it is based on another legal basis.

Data collected when you contact customer service

You are likely to transmit personal data to us when you contact customer service, so that we can process your requests. Here again the legal basis is Article 6.1.b of the RGPD. The legal basis for this collection and processing is Article 6.1.b of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or "GDPR") .

Data retention

In accordance with current regulations, we inform you that data will be kept for the period strictly necessary for processing, in compliance with local regulations. For example, in accordance with Belgian law, we are obliged to keep payment and invoicing information for a period of 10 years.

Data processing

AKW International informs that it will process data in a lawful, fair, transparent, adequate, relevant, limited, accurate and up-to-date manner. AKW International therefore undertakes to take all reasonable steps to ensure that any inaccurate data is deleted or rectified without delay. A member of the AKW International team may contact you by telephone to ensure that the information you have provided is correct. AKW International will process your data in order to fulfil its contractual obligations to print your order and manage your customer account. Without this data, we may not be able to invoice you for the services you have ordered.

AKW International will also process your information to send you promotional offers and product information if you have given consent to do so. You may withdraw your consent to receive marketing and product information at any time by updating your contact preferences in the "my account" section of our website or by contacting customer service.

User rights

In accordance with Articles 15 to 22 RGPD, regarding the data we hold on you, you have the following rights:

  • right of access (article 15 of the RGPD)
  • right of rectification (article 16 of the RGPD)
  • right to erasure (article 17 of the RGPD)
  • right to restrict processing (article 18 of the RGPD)
  • right to data notification: rectification, erasure, restriction (Article 19 of the RGPD)
  • right to data portability (article 20 of the RGPD)
  • right to object (article 21 of the RGPD)
  • right not to be profiled (article 22 of the RGPD)

You may exercise these rights by sending your request to the following e-mail address ism@akw-medicare.com. Any request to exercise a right must be accompanied by a copy of a valid proof of identity to enable us to ensure that the request does indeed come from the legitimate holder of the data concerned. You may also contact thecompetent supervisory authority in Belgium to lodge any complaint you consider appropriate.

Data transfer

AKW International informs that it may transfer data when necessary; for example to subcontractors such as carriers (BPost, DPD, UPS, ...) or contact segmentation tools (Mailchimp, SendinBlue, Airtable, Google Sheets, ...).

This transfer of data will be carried out in compliance with the guarantees, measures and rights provided for by current legislation on the protection of personal data and in accordance with this privacy policy.

Data retention period

The length of time we keep your data varies according to the law, and when constraints are less stringent, according to the legal recommendations in force and our needs. For example, we are legally required to keep invoices for a period of 10 years. Invoice data is therefore kept for 10 years.

This privacy policy was last updated on August 29, 2022 . From time to time, we may make changes to our privacy policy and update it on our website. We will notify you of any such updates by means of easily identifiable notices on our website and/or by e-mail.